Privacy & Cookies
About how we process your personal data, privacy and cookies on our website.
Privacy Policy
The protection of your personal data is important to Shavingroom i Sthlm AB AB. In the privacy policy, you can read about how we process your personal data and what rights you have regarding personal data.
Data Controller
The data controller for the processing of your personal data is:
Shavingroom I Sthlm AB
556934-5548
Kommendörsgatan 38, 11458, Stockholm
What personal data do we collect, and from where?
When you are in contact with us (e.g. when making a purchase, filling in a form or visiting the website), we collect personal data about you. The information we collect is name, social security number, address, e-mail address and telephone number, purchase, order and usage history, IP address and information that you provide to our customer service.
We collect your address from the population register or you fill it in yourself on our website.
Why we process your personal data
We process your personal data for the following purposes and on the basis of the following lawful grounds:
Add to Cart
We process personal data for the purpose of processing orders and for sending notifications about the delivery status.
The processing is necessary for us to be able to fulfil our agreement with you.
Customer service matters
We process personal data to handle customer service matters such as questions, complaints and warranty matters.
The processing takes place in order to be able to help you with your customer service matters, which is our legitimate interest, and to fulfil the obligation in law in connection with complaints and warranty matters.
Marketing
We process personal data to send offers and marketing via e-mail, post and SMS. We also recommend products on the website and send you personalized offers and reminders about products that are still in your shopping cart. This treatment may include profiling.
The processing takes place with your consent for direct marketing or for our legitimate interest in sending direct marketing.
Competitions
We process personal data in order to be able to carry out participation in competitions that we organize.
The processing takes place for our legitimate interest in administering competitions in which individuals participate.
Improvement and development
We process personal data in order to improve and develop our service, customer survey, our products and our technical systems.
The processing takes place for our legitimate interest in being able to update, improve and develop services, products and technical systems.
Compliance with legal obligations
We process personal data in order to comply with applicable laws, such as laws on accounting, tax or product safety.
The processing takes place in order to fulfil an obligation under law.
Prevention of abuse and crime
We process personal data to prevent misuse of our services and to prevent crime, such as fraud.
The processing is carried out for our legitimate interest in preventing and preventing misuse and unlawful use of our services.
Those who receive personal data
We may share personal information with others, but only when permitted by law. Those with whom personal data is shared may be, for example, authorities, companies in the Bygghemma Group, logistics companies, marketing companies or other suppliers. We have signed personal data processing agreements with suppliers who process personal data on our behalf.
Transfer of personal data to countries outside the EU/EEA
In some cases, we may transfer personal data to legal entities in countries outside the EU/EEA. In such cases, the transfer takes place either to countries in which the European Commission has determined that an adequate level of protection exists, through the use of standard contractual clauses approved by the European Commission, or other appropriate safeguards. Transfers to the United States may also take place in accordance with the provisions of the Privacy Shield.
How long is the personal data stored
We store personal data for as long as it is necessary for the purposes for which it was collected or for as long as required by law or regulation.
Purchase and order history is saved for as long as we are required to do so in order to comply with legal requirements.
Customer service data related to purchases and complaints is stored for as long as we are obliged to do so in order to comply with legal requirements. Communication with our service desk that we do not have to save in order to comply with legal requirements is deleted after six months.
Data for marketing purposes is stored until you request to no longer receive marketing material or when you have been inactive for three years.
Abuse and crime prevention data is retained for as long as we need it to prevent or report crime (e.g. fraud).
Cookies
We use so-called cookies on the website. The information collected and analysed with the help of cookies is used to adapt and streamline our services, the content of the website, offers and advertisements to the visitor, as well as to increase the security of the website.
In short, it works like this: All information that should remain between two page loads must somehow be tied to a specific user. This is done by storing a unique key in a user’s browser. When the user loads a new page, the key is sent to the page and we can thus determine if the user is logged in and if they have added something to the shopping cart and so on.
If you do not accept cookies in your browser, several of the functions on the websites will not work. This is because the website will think that there is a new visitor with every page load.
If you do not accept cookies, your browser may be set to automatically refuse the storage of cookies or to be informed each time a website requests to store a cookie. The browser can also delete previously stored cookies. See your browser’s help pages for more information.
This website uses Google Analytics provided by Google, Inc. Google Analytics uses cookies to be able to analyze how users use the website.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
If you do not want your visits to our website to appear in the statistics of Google Analytics, you can install an add-on in your browser by following this link: https://tools.google.com/dlpage/gaoptout
Contact information
You can contact us via info@shavingroom.se